Users Faced Call Drops and No Internet Access; Services Now Restored
Service of Reliance Jio across Kerala was disrupted for a while this morning, leading to anxiety and confusion amongst its users spread all over the state. Several reports cropped up about sudden inconveniences with mobile internet, call connectivity and even JioFiber services. But the telecoms giant has since fixed the problem, and said all services are now working as normal.
What Happened?
Starting earlier this morning, Jio users in Kerala began reporting:
- No access to mobile data
- Frequent call drops
- Disrupted JioFiber broadband services
The problem soon snowballed on social media, especially X (ex-Twitter), being flooded with postings of Kerala-netizens venting their anger. Some even had a guess on what the issue might be, one commenting:
“Jio network down in Kerala, India for the last 10 mins. Phones not getting registered on network. Possible cyber attack?”
Another user echoed the sentiment:
“Jio sim and broadband everything down in Kerala… @reliancejio @JioCare #jio #Jiodown”
Downdetector Insights: Mobile Internet Worst Hit
The service issue was also corroborated by Downdetector, a popular service monitoring platform, which reported a surge in user complaints for Jio services. During the height of the disruption:
- 57% of complaints were about mobile internet
- 32% involved mobile signal issues
- 11% related to JioFiber disruptions
That fits with reports from users who say they can’t make calls or access data for vital apps and calls.
Jio Services Back to Normal in Kerala
The good news is, the outage has been fixed since then. All of Jio’s mobile as well as fiber services have been restored, and the connectivity is now back in action for most users in Kerala, as per the latest updates.
In the absence of an official announcement from the company regarding the cause of the outage, reports suggest a technical glitch is the cause though, there are, as yet, no reported signs of a cyber-attack.
Why This Matters for Indian Telecom Users
India relies a lot on mobile internet, in particular, it’s a key to communication in states like Kerala, where digital literacy and adoption are high. The consequences of downtime Even a short dip in the power supply can lead to:
- Business disruptions
- Hindrance to online education and WFH setups
- Disrupted emergency communications
This illustrates how much improved transparency and quick-messaging from telecom operators is required when their services start to fail.
Final Takeaway
While the six minutes service disruption by Reliance Jio in Kerala led to some panic among internet users, it also led to disruption of services. If you’re having further problems, consider:
- Restart your phone/router
- Check for local signal strength
- Contact @JioCare on X or via the MyJio app
Follow Hacking Bharat for breaking news and analysis of telecom services, outage and digital infrastructure across India.
