Zoho has recently introduced a new upgrade to their previously deployed AI assistant, Zia, to compete directly with tech giants in the market like Microsoft and Google. The company has also recently announced that Zia is now powered by the famous “agentic AI,”.
This is a new form of artificial intelligence tool that can perform various complex tasks, like to make decisions, and automate the workflows across various business tools.
This move would mark the Zoho’s biggest step yet into the rapidly growing AI market. Agentic AI is very different from traditional chatbots. Instead of just answering the orthodox questions, it can also take action on the behalf of AI users.
For example, if a sales manager asks the AI tool Zia to prepare a weekly report about the sales, the AI can easily collect data from different apps where the data is fed, analyze it properly, and even send a finished report.
All of these things would be done by AI, all without human help. Zoho believes that this technology would help a lot of businesses save time, reduce the overall manual work, and even improve efficiency of the businesses.
Zoho’s Zia-powered agentic AI tools are now easily available across several of the company’s products, including the famous Zoho CRM, Zoho Mail, and Zoho Projects. These tools have been designed in a way that they can automate tasks such as scheduling meetings, generating summaries, writing emails, and even predicting customer needs.
The AI tool has been deployed in a way that it learns from user patterns and even adapts to company workflows. This would help it making it more personal and reliable over time.
Industry experts has been viewing it as a mjor move by Zoho, an Indian software company which is widely known for its wide range of business applications. By introducing the agentic AI, Zoho is now in the field challenging the dominance of Microsoft’s Copilot and even Google’s Gemini in the field of AI space.
